CUSTOMER CARE

We would love to hear from you. If you have any questions, feedback or issues with your order please contact Evolution Clothing Customer Service

Email: shop@evolutionclothing.co.nz
Phone: 07 575 9846

Our customer service department will endeavour to respond to your enquiry within 24 hours.

SECURITY & PRIVACY

Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority. Our SSL security system encodes your credit card and contact details to ensure its safe transfer.

All payments are processed via a secure payment gateway operated by Westpac. Your credit card details are 128-bit encrypted.

We understand and respect our customers need for privacy. Therefore you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list please follow the instructions for being removed from the list.

SHIPPING INFORMATION

Overview
We ship all parcels via courier. We aim to send all orders within 5 business days of receipt of payment, at which time you will be sent an email confirming that your order has been dispatched.

You should then allow for up to 3 business days for your package to arrive. Please note that during peak seasonal periods delivery timeframes are longer (particularly the November/December Christmas period).

Please note that we can only deliver orders to New Zealand addresses.

SHIPPING COSTS

Our flat-rate shipping & handling fees is $8.00 within New Zealand. You can order as many products as you like for the one shipping and handling charge.

ORDERING AND PAYING

Your order will ship after confirmation of payment is received.

The time gap between your sending and our receiving payment can vary from twelve hours to five days. This time gap is outside our control. We recommend payment by credit card for the fastest processing (ie it is immediate).

SHIPPING

Once payment is received and confirmed, your order is sent to the warehouse for picking and packing within 5 business days.

Once your order has been picked, packed and labelled, the courier will collect your parcel for delivery.

Couriers takes 1-2 days to deliver to major metropolitan areas. However services times may varying between 1 and 10 days.

STOCK CONTROL

We make every effort to ensure that all products ordered are in stock. Our inventory is checked daily for out of stock or limited quantity items. Out of stock item are quickly removed from the web site, giving you the most up-to-date information. In some cases, it may be possible that an item that was in stock when you placed your order may be out of stock by the time your order is processed. In these cases, you will be notified via e-mail by a customer service representative and given the option of waiting for the back-ordered stock or being given a full refund.

PAYMENT OPTIONS

The following payment methods through our secure, online checkout system.

If you choose to pay by direct bank transfer please note our banking details which will be provided on your order confirmation email. Please note that some banks can take 2-5 days to process transfers. We will only ship your package once payment is received.

We DO NOT ACCEPT personal cheques.

RETURNS POLICY

Please choose your purchase carefully as we do not provide a refund if you change your mind. Exchanges must be returned and exchanged within 7 days of the original purchase date.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

The original receipt must be provided for ANY returned garments as proof of purchase.

If you have a return please email us at shop@evolutionclothing.co.nz for a returns form, duly complete, and return to us the product to the following address.

Evolution Clothing Ltd
97 Maunganui Rd
Mt Maunganui
New Zealand

COLOUR ON THE INTERNET

Every effort has been made to ensure the product colours shown on the website are as close as possible to actual colours, however, different computer screens may show slight variations.